Responsible Gambling

At Wanted Win we take responsible gambling seriously. We want players to enjoy themselves while staying in control, so we provide clear tools, practical limits, and support options to help you gamble responsibly. If you ever feel play is becoming a problem, we encourage you to use the controls in your account or contact our support team for assistance.

Player protection principles

We focus on safety, transparency, and prevention. We monitor account activity for signs of risk, require verification when needed, and make it easy to set limits or take a break. Our goal is to reduce harm and keep play controlled and sustainable for every customer.

Activity-control tools

You can manage how you play using several built-in tools in your account settings. These are available to all players and can be applied immediately to reduce the risk of impulsive play.

Deposit limits

Set daily, weekly, or monthly deposit caps to restrict how much you can add to your account. Lowering limits takes effect straight away; increases may have a short waiting period to prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps keep your play within a comfortable budget and provides an extra layer of protection if you hit a losing streak.

Time limits and session controls

Use session time limits and reality checks to control how long you play in a single sitting. You can enable pop-up reminders or set maximum session lengths to encourage regular breaks.

Account breaks and self-exclusion

If you need a longer pause, choose a temporary account break or apply for self-exclusion for a fixed period. Self-exclusion prevents access to your account while it is active. To reinstate access after self-exclusion you will typically need to contact our support team and complete any required verification steps.

Recognizing problematic behaviour

Watch for warning signs such as chasing losses, spending more time than intended, borrowing to play, hiding gambling activity, or difficulty stopping. Noticing these behaviours early makes it easier to take corrective action.

Tips for staying in control

• Set a clear budget before you play and stick to it.
• Use deposit, loss, and session limits consistently.
• Take regular breaks and avoid playing when stressed or tired.
• Don’t gamble with money needed for bills or essentials.
• Talk to someone you trust if gambling is affecting your life.

Professional help and support organisations

If you need help beyond the tools we provide, reach out to provincial helplines, local counselling services, or recognised groups such as Gamblers Anonymous. For immediate assistance or to set account protections you cannot access online, contact our support team via the Help section and we will guide you through available options.