General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Wanted Win online casino platform and services. They describe the relationship between us and our users, including account management, acceptable use, promotions, payments and the steps we take to protect both players and the site. By registering or using our services you agree to comply with these terms and any additional rules posted on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We may require identity and address verification before processing withdrawals or where required for anti-money laundering checks. Failure to provide requested documents may result in temporary suspension or closure of the account.

Eligibility requirements

To register and play you must meet the legal age for gambling in your province or territory and be located in a jurisdiction where online gaming is permitted. Only one account is allowed per person, household, IP address or device unless otherwise authorised. Accounts identified as duplicate, fraudulent or linked to restricted jurisdictions may be closed and funds withheld pending review.

Acceptable platform use

Use of the platform must comply with applicable laws and these terms. Prohibited activity includes attempted fraud, collusion, money laundering, circumvention of geo-restrictions using VPNs or proxies, and manipulation of games or bonus mechanics. We reserve the right to investigate suspicious behaviour, restrict or close accounts, and withhold funds where abuse is suspected. You must not provide false information during registration or verification.

General bonus and promotion rules

Promotions and welcome offers are subject to specific bonus terms which form part of these Terms and Conditions. Bonus funds and free spins may carry wagering requirements, game contribution rules and maximum bet limits while a bonus is active. Bonuses may be void if we reasonably suspect misuse, multi-accounting or collusion. Always check the promotion page for applicable requirements before opting in.

Deposits and withdrawals

Deposits

We support a range of payment methods suitable for Canadian players. Deposits must be made from accounts in your name. Some payment methods may require additional verification. Deposit limits may apply and can be set by you through responsible gaming tools or by our risk team.

Withdrawals

Withdrawals are processed after verification checks and in accordance with our withdrawal policies. Processing times depend on the payment method and whether verification is complete. We may impose minimum and maximum withdrawal limits and reserve the right to suspend withdrawals where there is a dispute or ongoing investigation.

Dispute resolution

If you have a complaint please contact our support team. We aim to resolve disputes promptly and will investigate claims relating to account issues, payments or game outcomes. If we cannot reach agreement, we will provide information about any available independent complaint process applicable to your case, where relevant.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified on the site or by message to your registered contact details. Continued use of the service after a change constitutes acceptance of the updated terms. If you disagree with any change you should stop using the service and close your account following the account closure process.